e Learning tutorial: converting a word document into an accessible file

Overview

This concept project is an eLearning tutorial intended for content authors that are creating and converting Microsoft Word documents into files that align with accessibility best practices. The tutorial introduces the learner to several of the most commonly encountered accessibility issues in Word documents, offers insights into best practices for creating and converting content with accessible formatting, and includes step-by-step instructions and demo videos that allow them to accomplish the tasks outlined. Accessibility guidelines and best practices were developed to align with The Web Accessibility Initiative (WAI) and Web Content Accessibility Guidelines 2.0 and 2.1.

Project assets were developed using Articulate Rise 360, Camtasia, Adobe Photoshop and Premier Pro. User progress through the tutorial was tracked through its integration as SCORM content into the host organization’s learning management system (LMS).

Problem

This concept project addresses issues with file accessibility faced by organizations, and educational/training programs that have developed content utilizing Microsoft Word. As one of the most common word processing programs in use, Word documents allow for customization and personalization to meet with branding concepts and presentation of information. However, unregulated formatting and design elements have the potential to create accessibility issues for a variety of reasons, especially for individuals accessing those files with assistive technology.

Content creators need to learn how to convert existing assets and create new ones that allow for more universal accessibility. Organizations that place a premium on ensuring accessibility are positioned to serve a more diverse and larger audience. 

approach & results

File conversion and creation are tasks completed at many levels of an organization. I decided that creating an eLearning tutorial that could also be subsequently utilized as a reference guide and “how-to” document was the ideal solution to the problem. This presentation method allows for integration into established training, education, and employee onboarding programs. Utilizing multiple presentation methods for mitigating common accessibility issues encountered within word processing documents allows for users to follow their preferred methods for learning about, accessing, and utilizing features built into Microsoft Word. After creating the initial content based upon research and guidelines from the WAI, the tutorial was presented to an SME and iterated to incorporate feedback and additional suggestions for content inclusion. The final eLearning tutorial was integrated into the organization’s LMS as SCORM content in order to track user progress and completion rates.